For years, Vonage has been a reliable unified communication (UC) service for businesses. However, it has its limitations, such as excessive add-on fees and limited call plan options. To help you find an alternative, we have analyzed over 20 products in the VoIP space and selected six top Vonage competitors with competitive pricing and feature sets. These alternatives include GoTo Connect, Zoom Phone, Nextiva, RingCentral, Ooma, and Phone.com.
GoTo Connect: Best for globally distributed offices
When it comes to businesses with globally distributed offices, GoTo Connect stands out as the go-to solution for unified communications. With its scalable cloud communication platform, GoTo Connect offers a comprehensive package that includes voice, video, and chat capabilities to meet the diverse multichannel needs of modern enterprises.
GoTo Connect offers four subscription options tailored to different business requirements. The phone system plan ensures seamless and reliable voice communication, while the customer engagement plan empowers businesses to provide exceptional customer experiences. For businesses looking to leverage the full power of GoTo Connect, the complete customer experience plan offers a holistic solution. Additionally, the contact center plan is designed for enterprises with specialized call center needs.
One of the standout features of GoTo Connect is its clean and intuitive interface. This user-friendly design makes it easy for employees to adopt and navigate the platform, ensuring seamless communication across the organization. Moreover, GoTo Connect offers budget-friendly plans, allowing businesses to optimize their communication systems without breaking the bank.
Another advantage of GoTo Connect is its provision of local phone service in up to 48 countries. This global coverage enables businesses to establish a local presence and strengthen customer relationships on a global scale.
However, it’s worth noting that GoTo Connect may have some limitations in terms of collaboration capabilities and app integrations. While it excels in providing voice, video, and chat capabilities, businesses with extensive collaboration needs may need to explore additional solutions to supplement GoTo Connect.
Zoom Phone: Best low-cost VoIP service
Zoom Phone is a cloud phone solution developed by the popular video meeting software, Zoom. It offers a low-cost VoIP service that is perfect for businesses looking for cost-effective communication solutions. With monthly plans starting at just $10 per user, Zoom Phone provides an affordable option without compromising on quality.
One of the key advantages of Zoom Phone is its unified app experience. With a single application, users can easily handle their phone calls, chat with colleagues, and organize video meetings. This comprehensive approach streamlines communication and boosts productivity.
Another noteworthy feature of Zoom Phone is its extensive integration capabilities. It offers over 80 integrations with popular business apps, allowing users to seamlessly connect their communication tools with other essential tools they use daily.
Besides affordability and integration, Zoom Phone provides several other benefits. It includes a generous allowance of toll-free minutes, freeing businesses from the burden of additional costs. Additionally, Zoom Phone offers unlimited e-faxing services, making it a convenient and time-saving option for businesses that rely on faxing.
Zoom Phone also prioritizes customer satisfaction by offering 24/7 customer support. Whether businesses need assistance with setup, technical issues, or general inquiries, a dedicated support team is available to provide guidance and resolve any concerns promptly.
However, it is important to note that Zoom Phone may not offer vanity numbers, which can be a consideration for businesses with specific branding requirements. Additionally, the lower per-user rates advertised may be exclusive to large teams, so smaller businesses should evaluate the pricing structure carefully.
Overall, Zoom Phone is an excellent choice for businesses in need of a cloud phone solution that balances affordability, functionality, and exceptional customer support. Its low-cost VoIP service combined with its comprehensive app experience and integration capabilities make it a strong competitor in the market.
Nextiva: Best for customer interaction management
Nextiva is a leading business communications platform that specializes in VoIP and customer interaction management. With its advanced features and robust functionality, Nextiva is a top choice for businesses seeking streamlined communication solutions.
At the heart of Nextiva’s offerings is NextivaONE, a powerful digital work hub that centralizes conversations from various channels into a single view. This consolidation simplifies communication management and enhances customer interaction.
Nextiva’s VoIP capabilities allow businesses to make and receive high-quality calls through the internet, eliminating the need for traditional telephone systems. This VoIP functionality improves flexibility, scalability, and cost-efficiency for businesses of all sizes.
Nextiva offers a comprehensive suite of call management features, including call forwarding, call recording, and voicemail-to-email transcription. These features enable businesses to handle customer interactions effectively and efficiently.
In addition to its extensive feature set, Nextiva integrates with up to 300 applications, allowing businesses to streamline their workflows and enhance productivity. From popular CRMs to project management tools, Nextiva seamlessly integrates with various software platforms.
Furthermore, Nextiva provides comprehensive analytics tools that offer valuable insights into customer interactions, call volumes, and employee performance. This data-driven approach empowers businesses to make informed decisions and optimize their customer service strategies.
While Nextiva is a powerful and feature-rich business communications platform, it is important to note that it may come at a slightly higher price point compared to some alternatives. Additionally, the entry-level plan has a user limit, so scalability may be a factor for larger businesses.
Overall, Nextiva’s commitment to customer interaction management, extensive feature set, and integrations make it an excellent choice for businesses seeking a reliable and comprehensive business communications platform.
RingCentral: Best for enterprise-level business communications
When it comes to enterprise-level business communications, RingCentral stands out as a market-leading cloud communications provider. With its advanced phone system, unlimited team messaging, and intelligent video meetings, RingCentral offers a comprehensive suite of communication tools to meet the needs of modern businesses.
One of the key advantages of RingCentral is its extensive ecosystem of app integrations, allowing businesses to seamlessly connect their communication tools with other business apps they rely on. This integration capability enhances workflow efficiency and productivity across various departments and teams.
In addition to its robust features, RingCentral offers multi-site support, making it an ideal choice for businesses with multiple locations or remote teams. The platform also offers extensive global coverage, ensuring seamless communication with partners and clients around the world.
RingCentral provides up to 50 business phone features, allowing businesses to customize their communication system according to their specific needs. This includes features such as call forwarding, voicemail-to-email transcription, call recording, and more.
Furthermore, RingCentral offers budget-friendly international call rates, making it an attractive option for businesses with global operations. Additionally, RingCentral provides free home phone plans, enabling businesses to extend their communication capabilities to remote workers without incurring extra costs.
Despite its many advantages, RingCentral may have some limitations. For instance, it may lack international numbers, restricting businesses with a significant international presence. Additionally, while RingCentral has an impressive ecosystem of app integrations, it may have limited options compared to some competitors.
Overall, RingCentral’s advanced phone system, unlimited team messaging, and extensive feature set make it an excellent choice for enterprise-level business communications. Its app integrations, multi-site support, and global coverage contribute to its appeal as a comprehensive cloud communications provider.
Ooma: Best straightforward phone service
Ooma, a renowned home phone service, offers a full suite of professional call features for business users. Their Ooma Office plan includes over 50 call features, three-way calling, a virtual receptionist, and video meetings. With Ooma, business users can enjoy unlimited calling to the US, Canada, Mexico, and Puerto Rico, along with low international call rates. The service provides reliable communication options for businesses, ensuring clear and uninterrupted conversations.
While Ooma does not offer a free trial, their competitive pricing and range of features make the service a popular choice among businesses. With Ooma, users have access to vital call management features and advanced telephony options, enabling them to maintain professionalism and efficiency in their daily operations. However, it is worth noting that Ooma’s app integrations may be limited compared to some other alternatives.
Overall, Ooma is an excellent choice for business users seeking a straightforward phone service with professional features and cost-effective international calling options. Its user-friendly interface and reliable call quality make it a reliable solution for any business communication needs.
Phone.com: Best for fluctuating call volumes
Phone.com is a leading VoIP service provider known for its exceptional enterprise phone system features. With over 50 standard call features, including SMS, video conferencing, and file sharing, Phone.com ensures seamless communication for businesses. What sets Phone.com apart is its ability to customize monthly plans based on unique communication needs. The mix and match pricing structure allows businesses to choose the features they require without paying for unnecessary add-ons.
For businesses with fluctuating call volumes, Phone.com offers scalability and flexibility. It provides local, toll-free, vanity, and international numbers, ensuring businesses can maintain a global reach. Whether you need to handle a high volume of calls during peak times or scale down during quieter periods, Phone.com has you covered.
While Phone.com excels in providing customizable phone solutions, it may have some limitations. Unfortunately, there are no free trial options available, which may make it difficult for businesses to fully evaluate the service before making a commitment. Additionally, app integrations on the platform may be limited compared to other alternatives. However, with its robust feature set and the ability to adapt to fluctuating call volumes, Phone.com remains a top choice for businesses seeking a reliable VoIP service provider.
Vonage: Flexible cloud communications provider
Vonage is a leading cloud communications provider, offering a comprehensive range of services for businesses in need of flexible voice, video, SMS, and messaging capabilities. With their customizable unified communications system, Vonage allows businesses to tailor their communication plan according to their specific requirements, ensuring a personalized and efficient solution for effective collaboration and smooth connectivity.
With Vonage, businesses have the freedom to select and add premium features and integrations that suit their unique needs, thanks to their a la carte pricing model. This provides a high level of flexibility, allowing businesses to scale up or down as needed. Additionally, Vonage ensures seamless integration with existing systems and tools, streamlining workflows and enhancing productivity.
However, it’s important to note that the costs of advanced capabilities in Vonage’s platform can add up quickly. While Vonage offers a range of standard features, some are offered as premium add-ons. Businesses should carefully evaluate their communication needs and budget constraints before committing to a specific plan with Vonage.
Despite these considerations, Vonage remains a trusted and reliable choice for businesses seeking a customizable unified communications system. Their commitment to providing innovative solutions and excellent customer support makes them a valuable partner in supporting business growth and success.
Conclusion
As the VoIP industry evolves, businesses need to explore alternatives to Vonage for reliable and feature-rich business communication solutions. Several top Vonage competitors provide a range of features that cater to different business needs.
GoTo Connect stands out as the best choice for globally distributed offices, offering scalable unified communications that include voice, video, and chat capabilities. Alternatively, Zoom Phone offers a low-cost VoIP service with a unified app experience for phone, chat, and video meetings.
For businesses focused on customer interaction management, Nextiva is an excellent option. Their business communications platform specializes in VoIP and offers comprehensive call management features and extensive app integrations. Similarly, RingCentral provides an advanced phone system and unlimited team messaging, making it the go-to choice for enterprise-level business communications.
If you are looking for a straightforward phone service with professional call features, Ooma is a great alternative. On the other hand, Phone.com offers customizable monthly plans and an enterprise phone system that is ideal for handling fluctuating call volumes.
In conclusion, when selecting an alternative to Vonage, evaluate factors such as pricing, scalability, call quality, and customizability. The top Vonage alternatives mentioned in this article, including GoTo Connect, Zoom Phone, Nextiva, RingCentral, Ooma, and Phone.com, offer various solutions for businesses seeking reliable and feature-rich business communication solutions.