What is Storybrand Marketing? Everything You Need to Know

Storybrand Marketing is a transformative framework introduced by Donald Miller in his book, Building a StoryBrand, released in 2017. It revolves around seven principles designed to help businesses create clear and compelling brand messages that resonate with their target audience.

At the core of Storybrand Marketing is the idea of putting the customer at the center of your marketing messages. By understanding their internal problems and positioning yourself as the guide, you can provide a plan and challenge customers to take action. This customer-centric approach allows you to create a narrative that engages and inspires your audience.

Implementing Storybrand Marketing involves utilizing the SB7 framework, which includes elements such as the Hero, the Guide, and the Call-To-Action. By incorporating these principles and elements into your marketing strategy, you can create messaging that not only captures attention but also drives results.

In this guide, we will delve deeper into the principles of Storybrand Marketing, explore how to implement it in your brand’s messaging, website, and sales funnel, and provide real-world examples of its successful application. By the end, you will have a comprehensive understanding of Storybrand Marketing and the benefits it can bring to your business.

Key Takeaways

  • Storybrand Marketing is a transformative framework for creating compelling brand messages.
  • It revolves around seven principles that put the customer at the center of your marketing messages.
  • Implementing Storybrand Marketing involves utilizing the SB7 framework, including elements such as the Hero, Guide, and Call-To-Action.
  • By applying Storybrand Marketing, you can create messaging that resonates with your target audience.
  • Real-world examples illustrate the power of Storybrand Marketing in transforming brand messaging and driving results.

The Principles of Storybrand Marketing

Storybrand Marketing is built on seven guiding principles that form the foundation of this transformative framework. These principles enable you to connect with your audience on a deeper level, crafting messaging that resonates and drives action.

The Hero: Putting the Customer in the Spotlight

At the core of Storybrand Marketing, the customer is the hero of the story. By understanding their desires, challenges, and aspirations, you can develop messaging that speaks directly to their needs and motivates them to engage with your brand.

The Guide: Positioning Yourself as the Expert

As a marketer, it’s essential to position your brand as the guide who can help the hero (the customer) navigate their journey. By positioning yourself as an expert and trusted advisor, you build credibility and establish a strong connection with your audience.

The Call-To-Action: Encouraging Action and Decision-Making

A compelling call-to-action (CTA) is crucial in Storybrand Marketing. It challenges the customer to take the next step, whether it’s making a purchase, signing up for a newsletter, or scheduling a consultation. By clearly communicating the desired action, you empower customers to take control of their own narrative.

Understanding Internal Problems

Customers are not looking for superficial solutions; they want to solve internal problems that are deeply rooted in their lives. By empathizing with their struggles and addressing their core issues, you create a powerful connection that sets your brand apart.

Presenting a Plan: Establishing Trust and Confidence

A well-defined plan is essential in Storybrand Marketing. By presenting a step-by-step process that outlines how your product or service can address the customer’s challenges, you instill confidence and trust, making it easier for them to choose your brand.

The Motivation for Avoiding a Tragic Ending

Human beings are inherently driven by the desire to avoid negative outcomes and tragic endings. By understanding this motivation, you can position your brand as the means to help customers avoid potential pitfalls and achieve a positive transformation.

Avoiding Assumptions: Communicating the Value of Your Brand

Don’t assume that customers understand how your brand can change their lives. It’s essential to clearly communicate your brand’s unique value proposition and how it can bring about the desired transformation. Be explicit in outlining the benefits and outcomes customers can expect.

Each principle of the Storybrand Marketing framework aligns with different elements, such as the Hero, Guide, and Call-To-Action. By incorporating these principles into your marketing efforts, you create messaging that captivates, engages, and compels your audience to take action.

Summary of Storybrand Marketing Principles

Principle Description
The Hero The customer is the protagonist of the story, with their desires and challenges at the forefront.
The Guide Your brand serves as the expert guide, providing wisdom, support, and solutions to the hero.
The Call-To-Action Challenges the customer to take a specific and decisive action, empowering them to make a choice.
Understanding Internal Problems Addresses the deep-rooted internal problems that customers seek to solve.
Presenting a Plan Provides a clear step-by-step process for how your brand can solve the customer’s challenges.
The Motivation for Avoiding a Tragic Ending Recognizes that customers are motivated by avoiding negative outcomes and seeks to provide a positive transformation.
Avoiding Assumptions Clearly communicates the value and benefits of your brand, ensuring customers understand its potential impact on their lives.

Storybrand Marketing and the BrandScript

The BrandScript is a key component of Storybrand Marketing. It is a tool that helps you lay out your brand story or your ideal customer’s brand story on paper. The BrandScript consists of modules that focus on different aspects of your messaging, such as the character (customer), the problem they face, the guide (your brand), the plan you provide, the call-to-action, and the desired transformation. By filling out each module and answering the associated questions, you can ensure that your messaging is succinct, cohesive, and compelling. The BrandScript can be applied to various marketing campaigns and materials, ensuring consistency and clarity in your messaging.

Module Description
Character Identify the target customer and their aspirations, focusing on their needs and desires.
Problem Highlight the challenges and pain points your customer faces that your brand can help solve.
Guide Position your brand as the trusted guide that can provide the solutions and guidance your customer needs.
Plan Outline the step-by-step process or plan that your brand offers to help customers overcome their problems.
Call-to-Action Prompt customers to take action by clearly communicating the next steps they should take with your brand.
Transformation Describing the positive change or transformation that your customer can experience by engaging with your brand.

Storybrand Marketing and your Website

Your website plays a crucial role in implementing Storybrand Marketing and effectively engaging your target audience. When designing your website with Storybrand in mind, there are several key components to consider:

  • Header/Hero: This section should succinctly state the problem your brand solves and position your brand as the ultimate solution. It’s the first thing visitors see, so make it compelling.
  • Stakes: Emphasize the consequences of not using your product or service to create a sense of urgency and demonstrate the value of your solution.
  • Value Proposition: Highlight the unique value your brand offers and differentiate yourself from competitors.
  • Guide: Establish your brand as the trusted guide by providing valuable insights and expertise.
  • Plan: Outline the step-by-step process customers should take to solve their problem using your product or service.
  • Explanatory Paragraph: Provide additional context and explanation to address any potential questions or concerns visitors may have.
  • Video: Incorporate a video to further engage and inform your audience. Visual content can be highly effective in conveying your brand’s message.
  • Price Choices: Allow visitors to choose the best pricing option for their needs, offering clear choices that align with different levels of value and features.
  • Lead Generator: Provide valuable, gated content that entices visitors to provide their email address. This can be a free guide, ebook, or any other resource that aligns with your brand and target audience.

By incorporating these sections into your website design, you can effectively communicate your brand’s message, guide visitors through their customer journey, and increase your chances of conversion.

Storybrand Marketing and the Sales Funnel

The sales funnel is a crucial component of Storybrand Marketing, helping to convert engaged prospects into paying customers. The StoryBrand sales funnel consists of three main elements: a Lead Generator, an Email Sequence, and a Sales Letter.

The Lead Generator is a piece of valuable content that entices prospects to provide their email address. This content can take the form of a PDF or other downloadable resource.

Once prospects have downloaded the Lead Generator, they enter an automated Email Sequence, where you have the opportunity to build relationships and nurture leads. The Email Sequence typically includes various types of emails, such as delivery of the lead magnet, problem and solution emails, testimonials, overcoming objections, and a paradigm shift.

The final piece of the funnel is the Sales Letter, which aims to close the deal and convert prospects into customers. The Sales Letter should effectively communicate the value, benefits, and call-to-action to inspire prospects to make a purchase.

By implementing a StoryBrand sales funnel, you can guide prospects through the customer journey and increase your chances of conversion.

The Power of StoryBrand Marketing Examples

StoryBrand Marketing has proven to be highly effective across various industries, with numerous businesses successfully implementing this transformative framework. Real-world examples serve as powerful illustrations of how the StoryBrand methodology can revolutionize a brand’s messaging and drive exceptional results. These success stories highlight how businesses have effectively clarified their message, positioned themselves as trusted guides, and created compelling marketing materials that truly resonate with their target audience.

By studying these StoryBrand Marketing examples, marketers can gain invaluable inspiration and insights into how they can apply the principles of this framework to their own brand. Real-world applications showcase the impact that StoryBrand Marketing can have on brand messaging, customer engagement, and overall business success.

The success stories of StoryBrand Marketing provide tangible evidence of the framework’s efficacy and demonstrate how brands have taken their marketing efforts to new heights by harnessing the power of storytelling and customer-centric messaging. These examples serve as real-world proof of the positive outcomes that can be achieved when the StoryBrand Marketing principles are applied strategically and thoughtfully.

StoryBrand Marketing success stories offer a wealth of actionable insights, showcasing how businesses have transformed their brand narratives and created messaging that truly connects with their target audience. By delving into these case studies, marketers can discover best practices, gain inspiration, and identify strategic opportunities for implementing StoryBrand Marketing in their own marketing campaigns.

StoryBrand Marketing Success Story: Apple

One of the most notable examples of successful StoryBrand Marketing is Apple. Apple’s marketing campaigns consistently emphasize simplicity, innovation, and the unique experience their products offer. By positioning their brand as the innovative guide, Apple effortlessly captivates their audience and convinces customers that they are the solution to their technological needs.

The messaging in Apple’s marketing materials is clear, concise, and focused on the customer. They effectively communicate how their products can revolutionize people’s lives and provide them with the tools to achieve their goals. Through their sleek designs, relatable storytelling, and concise messaging, Apple has established itself as a leader in the tech industry and created a loyal customer base that resonates with their brand.

StoryBrand Marketing Success Story: Nike

Nike is another prime example of successful StoryBrand Marketing. By positioning themselves as the guide, Nike empowers customers to overcome challenges and reach their full potential. Their messaging consistently highlights the strength, determination, and motivation of their customers, inspiring them to take action and achieve their goals.

Nike’s marketing materials feature compelling storytelling, showcasing real-world athletes and their personal journeys. By illustrating how Nike products have played a pivotal role in their success, the brand establishes an emotional connection with their audience. This emotionally resonant messaging has contributed to Nike’s strong brand loyalty and their ability to connect with customers on a deeper level.

Company Industry StoryBrand Marketing Approach Outcome
Apple Technology Positioning as the innovative guide, emphasizing simplicity and the unique experience their products offer Established themselves as a leader in the tech industry with a loyal customer base
Nike Sportswear Empowering customers to overcome challenges and emphasizing the strength, determination, and motivation of their customers Developed strong brand loyalty and emotional connection with customers

How to Implement StoryBrand Marketing

Implementing StoryBrand Marketing requires a strategic approach. To successfully apply this framework to your brand, consider the following steps:

  1. Familiarize yourself with the principles of StoryBrand Marketing and understand how they align with your brand’s goals and values. This step is crucial in grasping the core concepts of StoryBrand and ensuring that you are on the right track.
  2. Use the BrandScript tool to clarify your brand story and messaging, ensuring it follows the StoryBrand framework. The BrandScript tool helps you articulate the key elements of your brand’s story, such as the character, the problem, the guide, the plan, and the transformation.
  3. Design your website with StoryBrand principles in mind, incorporating key sections and elements that effectively communicate your brand’s value and guide visitors towards conversion. These sections may include a compelling header or hero section, clearly stating the problem you solve, a section highlighting the stakes or consequences of not using your product or service, a value proposition highlighting your unique offer, and a section establishing your brand as the trusted guide.
  4. Create a StoryBrand sales funnel, including a Lead Generator, Email Sequence, and Sales Letter, to nurture and convert leads. A lead generator entices prospects to provide their email address in exchange for valuable content. An email sequence allows you to build relationships and nurture leads by delivering relevant content. Finally, a sales letter aims to close the deal and convert prospects into customers by effectively communicating the value, benefits, and call-to-action.
  5. Continuously monitor and analyze the performance of your StoryBrand marketing efforts and make adjustments as needed. Keep track of key metrics such as website traffic, lead generation, email open rates, and conversion rates to gauge the effectiveness of your strategy.

By following these steps and consistently applying the principles of StoryBrand Marketing, you can transform your brand’s messaging and effectively engage your target audience.

Step Description
1 Familiarize yourself with the principles of StoryBrand Marketing
2 Use the BrandScript tool to clarify your brand story and messaging
3 Design your website with StoryBrand principles in mind
4 Create a StoryBrand sales funnel
5 Continuously monitor and analyze the performance of your StoryBrand marketing efforts

The Benefits of StoryBrand Marketing

StoryBrand Marketing offers numerous benefits to businesses that implement this framework. By putting the customer at the center of your messaging, you create a connection that resonates with your target audience, leading to increased customer engagement.

One of the key advantages of StoryBrand Marketing is improved brand clarity. By using this framework, you can clarify your brand’s message, positioning, and unique value proposition. This clarity makes it easier for customers to understand and connect with your brand, resulting in stronger brand awareness and recognition.

Another significant benefit is higher conversion rates. StoryBrand Marketing helps guide prospects through the buyer’s journey by implementing the framework in your marketing materials, websites, and sales funnels. By strategically applying the StoryBrand principles, you can effectively guide prospects towards conversion, leading to higher conversion rates and increased sales.

Moreover, effective StoryBrand messaging builds trust and credibility with your audience, which enhances customer loyalty. When customers resonate with your brand’s story and appreciate the value it offers, they are more likely to become loyal customers and advocates for your business. Cultivating customer loyalty contributes to long-term success and sustainable growth.

To summarize, implementing StoryBrand Marketing can help your brand stand out in a competitive marketplace, connect with customers on a deeper level, and ultimately drive business growth. The benefits of increased customer engagement, improved brand clarity, higher conversion rates, and enhanced customer loyalty make StoryBrand Marketing a valuable strategy for businesses of all sizes and industries.

Benefits of StoryBrand Marketing
1. Increased customer engagement
2. Improved brand clarity
3. Higher conversion rates
4. Enhanced customer loyalty

StoryBrand Marketing Strategies

StoryBrand Marketing strategies revolve around a customer-centric approach, compelling storytelling, and clear messaging. To effectively implement StoryBrand Marketing, consider the following strategies:

1. Put the customer at the center

Always focus on the customer’s needs, desires, and pain points. Position your brand as the guide that can help them achieve their goals and overcome challenges.

2. Tell a compelling story

Craft a narrative that resonates with your target audience, using the StoryBrand principles and framework to structure your messaging. Engage your audience emotionally and connect with them on a deeper level.

3. Ensure clear and concise messaging

Avoid jargon, complexity, and confusing language. Use simple, straightforward language that your audience can easily understand and relate to.

4. Consistently apply the StoryBrand framework

Implement the principles and elements of StoryBrand Marketing across all your marketing channels, from your website to your sales funnels and email campaigns. Maintain consistency in your messaging to create a cohesive brand experience.

By incorporating these strategies, you can effectively leverage the StoryBrand framework to attract, engage, and convert customers.

Strategy Description
Put the customer at the center Position the customer as the hero and focus on addressing their needs and desires.
Tell a compelling story Craft a narrative that emotionally resonates with your target audience and connects them to your brand.
Ensure clear and concise messaging Use simple, straightforward language to communicate your brand’s value proposition and benefits.
Consistently apply the StoryBrand framework Implement the principles of StoryBrand Marketing across all your marketing channels for a cohesive brand experience.

The StoryBrand Marketing Framework in Action

The StoryBrand Marketing framework has proven to be highly effective in driving brand transformations and achieving marketing success. Real-life examples illustrate how businesses of various sizes and industries have leveraged this framework to clarify their messaging and connect with their target audience.

Brand Transformations Through StoryBrand Marketing

Companies that have implemented the StoryBrand Marketing framework have experienced significant transformations in their branding and messaging. By using the principles of StoryBrand, these businesses have been able to create clear, compelling brand messages that resonate with their target audience.

Connecting with the Target Audience

Real-life examples demonstrate how StoryBrand Marketing helps businesses connect with their target audience on a deeper level. By understanding the internal problems and desires of their customers, businesses have successfully positioned themselves as guides offering solutions, fostering trust and engagement.

Achieving Significant Business Growth

Successful implementation of the StoryBrand Marketing framework has led to remarkable business growth for many companies. By crafting messaging that challenges customers to take action and providing a clear plan, businesses have been able to drive conversions and increase their customer base.

By studying these success stories, marketers can gain valuable insights and inspiration for implementing the StoryBrand framework in their own marketing efforts. Through the power of storytelling and a customer-centric approach, businesses can transform their brand messaging, connect with their audience, and drive growth.

Brand Industry Transformation
Company A Retail Increased brand recognition and customer loyalty through a compelling brand story.
Company B Technology Revamped website and messaging leading to significant increase in conversions.
Company C Healthcare Positioned themselves as the trusted guide, resulting in improved patient trust and engagement.

Key Takeaways:

  • Real-life examples demonstrate the effectiveness of the StoryBrand Marketing framework in driving brand transformations.
  • By connecting with their target audience on a deeper level, businesses can foster trust and engagement.
  • The implementation of StoryBrand Marketing has led to significant business growth and increased conversions.

The Future of StoryBrand Marketing

StoryBrand Marketing is a dynamic framework that continues to evolve alongside changing marketing strategies and consumer preferences. As the digital landscape evolves and new technologies, platforms, and communication channels emerge, marketers must continuously adapt their StoryBrand strategies to stay relevant and effectively engage their target audience.

To ensure future success, marketers must stay up to date with industry trends and embrace new tools and techniques. By integrating the StoryBrand framework into their campaigns in creative and innovative ways, brands can leverage the power of StoryBrand Marketing to make a lasting impact on their audience.

Evolving Strategies for StoryBrand Marketing

As the future of StoryBrand Marketing unfolds, it is crucial for marketers to explore new strategies and approaches. Here are some key areas to focus on:

  • Personalization: Tailor your StoryBrand messaging to individual customer segments, ensuring that your marketing materials speak directly to their unique needs and pain points.
  • Omni-channel Marketing: Embrace the multi-channel nature of modern marketing by delivering consistent and compelling StoryBrand messaging across various online and offline platforms.
  • Data-Driven Insights: Leverage data and analytics to gain valuable insights into your audience’s behavior, preferences, and interactions, allowing you to refine your StoryBrand strategies and optimize your campaigns for better results.
  • Visual Storytelling: Incorporate visually engaging elements, such as videos, infographics, and interactive content, to enhance the storytelling aspect of your StoryBrand Marketing and captivate your audience.
  • Embracing New Technologies: Stay ahead of the curve by adopting emerging technologies like virtual reality, augmented reality, and artificial intelligence to create immersive and personalized StoryBrand experiences.

Continuous Adaptation in StoryBrand Marketing

StoryBrand Marketing requires a mindset of continuous adaptation. Here are some key considerations for staying ahead:

  • Monitor Industry Trends: Stay informed about the latest marketing trends, emerging technologies, and consumer behavior shifts that could impact your StoryBrand strategies.
  • Experiment and Iterate: Be open to experimenting with new ideas and approaches, and be willing to iterate and refine your StoryBrand campaigns based on learnings and feedback.
  • Stay Agile: Adapt quickly to changes in the market and consumer preferences, consistently evaluating and adjusting your StoryBrand strategies to meet evolving needs.
  • Invest in Education and Training: Continuously expand your knowledge and skills in StoryBrand Marketing through workshops, courses, and industry events to stay at the forefront of this evolving discipline.

By embracing a mindset of continuous adaptation and innovation, marketers can navigate the ever-changing landscape of StoryBrand Marketing and ensure long-term success.

Key Strategies for the Future of StoryBrand Marketing

Strategy Description
Personalization Tailor your StoryBrand messaging to individual customer segments to address their specific needs and pain points.
Omni-channel Marketing Deliver consistent and engaging StoryBrand messaging across multiple online and offline channels to reach your audience at every touchpoint.
Data-Driven Insights Utilize data and analytics to gain valuable insights into your audience’s behavior and preferences, enabling you to optimize your StoryBrand campaigns.
Visual Storytelling Incorporate visually compelling elements to enhance the storytelling aspect of your StoryBrand Marketing and captivate your audience.
Embracing New Technologies Adopt emerging technologies like VR, AR, and AI to create immersive and personalized StoryBrand experiences.
Monitor Industry Trends Stay informed about the latest marketing trends, technologies, and consumer behavior shifts that impact StoryBrand strategies.
Experiment and Iterate Be open to trying new ideas, iterating, and refining your StoryBrand campaigns based on learnings and feedback.
Stay Agile Adapt quickly to changes in the market and consumer preferences, consistently evaluating and adjusting your StoryBrand strategies.
Invest in Education and Training Continuously expand your knowledge and skills in StoryBrand Marketing to stay at the forefront of this evolving discipline.

As the StoryBrand Marketing landscape continues to evolve, embracing evolving strategies and continuous adaptation will be key to harnessing the full potential of this transformative marketing framework.

Conclusion

StoryBrand Marketing offers a powerful framework for creating compelling brand messages and engaging with your target audience. By putting the customer at the center of your marketing efforts, you can develop a deep understanding of their needs, desires, and pain points. This customer-centric approach allows you to tell a compelling story that resonates with your audience and inspires them to take action.

Clear messaging is also paramount in StoryBrand Marketing. By effectively communicating your brand’s value proposition, unique positioning, and call-to-action, you can capture the attention of your target audience and differentiate yourself from competitors. The StoryBrand framework provides a structured approach to crafting cohesive and impactful messaging across all your marketing channels.

In the ever-evolving marketing landscape, it’s essential to continuously evaluate and adapt your strategies. By consistently applying the principles of StoryBrand Marketing and staying up to date with industry trends, you can stay ahead of the curve and effectively engage your target audience. Embrace the StoryBrand framework, captivate your audiences, and drive business growth for your brand.

FAQ

What is Storybrand Marketing?

Storybrand Marketing is a transformative marketing framework introduced by Donald Miller in his book “Building a StoryBrand.” It emphasizes putting the customer at the center of your marketing messages and follows seven principles that include portraying the customer as the hero and positioning yourself as the guide.

What are the principles of Storybrand Marketing?

The principles of Storybrand Marketing include recognizing the customer as the hero of the story, understanding their internal problems, positioning yourself as the guide, providing a plan, and challenging customers to take action. The framework also acknowledges that people are motivated by avoiding a tragic ending and that customers may not understand how your brand can change their lives.

How does Storybrand Marketing align with the SB7 framework?

The SB7 framework includes elements such as the Hero, Guide, and Call-To-Action. Each of the seven principles of Storybrand Marketing aligns with a different aspect of this framework, allowing you to create messaging that connects with your audience on a deeper level.

What is the BrandScript in Storybrand Marketing?

The BrandScript is a tool that helps you lay out your brand story or your ideal customer’s brand story on paper. It consists of modules that focus on different aspects of your messaging, such as the character (customer), the problem they face, the guide (your brand), the plan you provide, the call-to-action, and the desired transformation. It ensures that your messaging is succinct, cohesive, and compelling.

How can I implement Storybrand Marketing on my website?

To implement Storybrand Marketing on your website, consider incorporating key sections such as the Header/Hero that clearly states the problem you solve, the Guide section that establishes your brand as the trusted guide, the Plan section that outlines steps for solving the problem, and the addition of elements like video and lead generators to engage and inform your audience.

What is the StoryBrand sales funnel?

The StoryBrand sales funnel consists of three main elements: a Lead Generator, an Email Sequence, and a Sales Letter. The Lead Generator entices prospects to provide their email address, the Email Sequence nurtures leads, and the Sales Letter aims to convert prospects into customers.

Can you provide examples of successful StoryBrand Marketing implementations?

Yes, many businesses across various industries have successfully implemented StoryBrand Marketing. Real-world examples showcase how businesses have clarified their message, positioned themselves as guides, and crafted engaging marketing materials. These examples can inspire and provide insight into implementing StoryBrand Marketing strategies.

What are the benefits of implementing StoryBrand Marketing?

Implementing StoryBrand Marketing offers benefits such as increased customer engagement, improved brand clarity, higher conversion rates, and enhanced customer loyalty. It helps your brand stand out, connects with customers on a deeper level, and drives business growth.

What strategies should I follow to implement StoryBrand Marketing effectively?

To implement StoryBrand Marketing effectively, focus on putting the customer at the center, telling a compelling story, ensuring clear and concise messaging, and consistently applying the StoryBrand framework across all marketing channels. By incorporating these strategies, you can attract, engage, and convert customers.

Can you provide examples of brands that have successfully implemented the StoryBrand Marketing framework?

Yes, many brands of various sizes and industries have successfully implemented the StoryBrand Marketing framework, resulting in significant brand transformations and marketing success. Real-life examples demonstrate how companies have clarified their messaging, connected with their target audience, and achieved business growth.

How does the future of StoryBrand Marketing look like?

The future of StoryBrand Marketing lies in continuous adaptation and innovation. As marketing strategies and consumer preferences change, marketers will need to find creative ways to integrate the StoryBrand framework into their campaigns. By staying updated with industry trends and embracing new tools and techniques, brands can effectively engage their target audience.
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